Claim System for Automotive Repair.
A scalable UX system for a complex B2B claims platform. Covering multi-role workflows, document management, reporting, and UI components — designed to streamline insurance operations and enhance cross-team collaboration.
Scope
Duration
Year
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Challenge
Users Struggled to Navigate the Platform, Slowing Critical Processes
The platform was packed with functionality but lacked the clarity and structure users needed to complete their daily tasks efficiently. Frontline staff and managers alike struggled to navigate key workflows, leading to delays, miscommunication, and a reliance on workarounds. My role was to uncover the friction points, realign the product with user mental models, and bring clarity to the most critical paths - without adding complexity.
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Solution
A human-centered redesign that turned confusion into clarity.
Through deep user research, workflow mapping, and close collaboration with stakeholders, I redesigned the platform around the real-world needs of its users. I introduced clear navigation patterns, modular components, and intuitive interfaces that guide users through complex tasks with ease. The result was a streamlined experience that made core processes not only usable—but confidently executable.
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Conclusion
Turning complexity into a competitive edge
Through a collaborative redesign process grounded in UX best practices, we transformed a fragmented experience into a streamlined, role-specific workflow. The outcome? Increased user confidence, faster task completion, and a scalable foundation that supports both operational growth and user satisfaction.
Latest Projects.
A curated selection of projects that reflect our commitment to simplicity and purposeful design.
